Shipment processing time
We process most orders within 1-2 business days. We do not ship orders on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional transit time for delivery.
Shipping rates
We ship first-class mail internationally. Our rates are:
United States – $5.99
International - $24.00
If your international shipment requires multiple boxes, you will need to pay a shipping charge for each box. Our shipping team will send you an invoice for those extra boxes before we mail your shipment.
We can no longer ship to European Union countries due to GPSR requirements. We cannot ship to South Africa.
Please be aware that orders sent outside the U.S. may incur customs, tariff, and/or postal charges. Any such charges are the buyer's responsibility, so please check your country's regulations before you buy.
If an order is refused, a refund for the merchandise minus the shipping charge will be issued when the merchandise is returned to our office
Shipment tracking
You will receive an email from Stamps.com with a USPS tracking number once your order ships. Please check your spam folder if you don't see this email.
You can check your order status at any time by signing into your Jill Wiseman Designs account, clicking the person icon in the top right, and selecting Orders.
Order errors
If we make an error in your order, please contact us right away. We will fix the issue as soon as possible with no additional cost to you.
If you made an order error, or you’ve changed your mind, or don’t like/need item(s) you ordered.|
You can return items within 30 days of your order if they are undamaged and in the original packaging. Return items to Jill Wiseman Designs at 20700 Frankie Lane, Suite 101, Pflugerville, TX 78660. Items that cannot be returned include:
- patterns
- items that we noted as discontinued at the time of purchase
- special order items
- Returned items must be unused and undamaged. Kits must be complete.
- If you return the entire order, or if your return incurred additional or unusual shipping costs, we may deduct our cost to ship the order to you from your refund.
- We do not refund your cost to send us the returned item unless we made a mistake.
- Please include a note in your package with your name and contact information. Also, let us know if you want a refund to the original method of payment or a store credit.